Privacy Policy

Last updated: January 31, 2026

Welcome to Oborkom. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, and password when you create an account
Profile Information: Profile picture and preferences you choose to provide
Order Information: Delivery address, order history, and product preferences
Communication Data: Information from your communications with our customer support team

1.2 Payment Information

When you make a purchase through our app, we process payments through secure third-party payment processors:

Apple Pay: When you use Apple Pay, we do not store your credit card information on our servers. Apple processes the payment securely, and we only receive confirmation of the transaction along with basic transaction details (amount, date, and order reference)
Credit/Debit Cards: Card payment details are processed through our PCI-DSS compliant payment processor. We do not store full card numbers on our servers
Mada: Mada payments are processed through authorized Saudi payment gateways in compliance with SAMA regulations
Transaction Records: We retain transaction details including amount, date, items purchased, and payment method used for order fulfillment, customer support, and legal compliance

1.3 Location Information

We collect and use your location data to provide location-based services:

Precise Location: When you grant permission, we use your GPS location to show nearby stores, calculate delivery times, and provide accurate delivery estimates
How We Use It: For example, when you browse products, we display stores within your area and show items available for delivery to your location
Control: You can enable or disable location services at any time through your device settings

1.4 Automatically Collected Information

When you use our app, we automatically collect:

Device Information: Device type, operating system version, unique device identifiers, and mobile network information
Usage Data: App features used, time spent in the app, crash reports, and performance data
Log Data: IP address, access times, and pages viewed

2. How We Use Your Information

We use the collected information for the following purposes:

Order Processing: To process and fulfill your orders, arrange delivery, and provide order updates
Payment Processing: To securely process payments and prevent fraudulent transactions
Location Services: To show nearby stores, calculate delivery fees, provide accurate delivery estimates, and optimize delivery routes
Customer Support: To respond to your inquiries, resolve issues, and provide assistance
Account Management: To maintain and secure your account
Service Improvement: To analyze usage patterns, improve app functionality, and develop new features
Communications: To send order confirmations, delivery updates, and important service notifications
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Security: To protect against fraud, unauthorized access, and other security threats

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processing, delivery services, cloud hosting, and customer support
Payment Processors: Transaction information is shared with payment processors (Apple Pay, card processors, Mada gateway) to complete your purchases
Delivery Partners: Delivery address and contact information is shared with delivery partners to fulfill your orders
Legal Requirements: We may disclose information if required by law, court order, or government regulation
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
With Your Consent: We may share information for other purposes with your explicit consent

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure payment processing through PCI-DSS compliant processors
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill your orders
Comply with legal obligations (e.g., tax and accounting requirements)
Resolve disputes and enforce our agreements
Maintain business records

When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to certain processing of your information
Data Portability: Request your data in a portable format
Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below.

6.1 Location Settings

You can control location access through your device settings:

iOS: Settings > Privacy & Security > Location Services > Oborkom

6.2 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link or contacting us directly.

7. Children's Privacy

Our app is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

Posting the updated policy in the app
Updating the "Last updated" date
Sending a notification for material changes

Your continued use of the app after changes constitutes acceptance of the updated policy.

11. Regional Specific Provisions

11.1 Saudi Arabia

For users in Saudi Arabia, we comply with the Personal Data Protection Law (PDPL) and regulations issued by the Saudi Data & AI Authority (SDAIA). Payment processing through Mada complies with SAMA (Saudi Arabian Monetary Authority) regulations.

11.2 European Union

For users in the EU, we comply with the General Data Protection Regulation (GDPR). You have additional rights including the right to lodge a complaint with a supervisory authority.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

App Support: Through the in-app support feature
Mailing Address: elnooronline@gmail.com

We will respond to your inquiry within 30 days.